Sony Can Haz Your Forgiveness?

[Edit. Note: I am no fan of the Playstation 3, and as such, you'll notice a decidedly  biased slant to the following article.] So, you know how Playstation 3 and parent company Sony royally fucked everyone in the ass with their latest security breach? Oh, sure, they didn't mean for it to happen. And sure, they feel soooo super bad about what happened. But the fact remains that this breach is the largest of it's kind for any major home gaming console. I've had a relationship with Sony that can be described as cool at best. Their decision to follow up their wildly popular and successful – and more importantly reasonably priced – Playstation 2 with a hunk of machinery that was out of the price range of the majority of gamers has never set well with me. Gaming systems are always over-priced in comparison to other forms of entertainment, but this glaring slap in the face to the consumer stopped my interest in Sony's machine dead in it's tracks. While this may sound like some sort of classist lament, it's really not. Sony did eventually release a comparatively priced system to rival the XBox 360's $400 price point. But again, the 360 was at what I would consider the limit of reasonably priced systems. Then here's Sony, touting their upgraded-memory system at a cool $600. Utter shite. So, given that they effectively shit upon the chest of the American gaming consumer, surely they've since done everything in their power to rectify that misstep? Surely. What have they done since then? By my observation, not much at all. They finally released the pared down Playstation 3 Slim a mere 3 years after the original. In other words, they cut out all of the unnecessary hardware and dropped the price to the level it should've been all along. Oh, and the Playstation Network is free, so that's quaint. You don't have to have a paid membership to play games against your friends via internet connection. Of course there was that jailbreak hack that Sony had to go to the courts over, since they can't police their own networks. Please mummy, tell these bad men to stop hacking our software! So then comes this latest faux pas in Sony's Playstation security system. The day the service went down, no one seemed to know what happened and no explanation was being offered. Then days – yes DAYS – afterward Sony comes out and says, "hey guys, sorry PSN's been down but we're working on it, oh and your user information, including credit card numbers, probably definitely got stolen." Now I'm sure they had to consult with their lawyers before making a statement, but given the experience the PS3 has getting hacked, one would think there would be a team of lawyers on standby for just such an occasion. Legalities aside, that three days of silence following the outage leaving your consumer base in the dark creates a certain type of perception, and shoo lord it is NOT a good one. As I was describing the situation to someone last week, it's as if Sony is the petulant child who broke mommy's vase and promptly swept the vase under the couch, in hopes that the whole mess would just go away. Out of sight, out of mind. But I digress. Sony is attempting to make things right! You heard me! So what great deal do they have in store for you affected loyal customers!? Why... as it turns out, not much. A free month of Playstation Plus. Yeah. That's it. From CNN:

Once the PlayStation Network is restored online, users will have to change their account passwords before being able to log into the service. The update will require users to change their passwords on the PS3 on which the account was activated, or through e-mail validation.

To thank customers for their patience and loyalty, Sony announced it would offer PlayStation Network users 30 days free membership in the PlayStation Plus service, which provides access to exclusive games and beta trials for games.

The Playstation 3 is a technically superior machine to it's two closest competitors, there's no debate. It's just a shame that it's parent company employs a bumbling decision-making corps for what should be their best selling product. At this point, I don't think I even want that white PS3 anymore, even if someone gave it to me. Source: CNN.